On Sunday afternoon, Nicole and I met some friends to see the Kauffman Center for the Performing Arts as part of the Community Open House. It was a drizzly afternoon and the line was long. We waited in line for over an hour. Along the way, there were volunteers that were present to answer questions or handout a flier about the event. Generally, pretty helpful.
Near the building, I saw a woman with a blue jacket who I first thought was another volunteer greeting people. When we shook hands, I saw her nametag: Jane Chu, CEO.
The CEO was standing outside in the drizzle shaking hands and greeting everyone in line.
I don’t know if she stayed there to greet every one of the over 50,000 people who were at the open house, but it made a distinct positive impression on me. Not inside, not present just at the gala opening previously – outside in the rain, greeting everyone.
This is the kind of leader that I want to be and follow.